Shipping Policy

Thank you for shopping with TheCafe.site! We are delighted to offer you an exceptional online shopping experience. This Shipping Policy outlines all the essential details regarding the shipment of your orders. Please take a moment to read through the information below before making a purchase.

1. Shipping Destinations: We currently ship our products to addresses within the India. Unfortunately, we do not provide international shipping at this time. For customers outside the India, we apologize for any inconvenience and encourage you to check back in the future for updates.

2. Order Processing Time: After receiving your order, we will process it as quickly as possible. Please allow 1-7 business days for order processing before shipment. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods: We strive to deliver your products in the most efficient manner. Depending on the weight, size, and destination of your order, we offer various shipping methods for you to choose from during checkout. Standard shipping is the default option, but you can opt for expedited shipping for faster delivery. Please note that the estimated delivery times may vary depending on your location.

4. Shipping Costs: Shipping costs are calculated based on the total weight of your order, the shipping method selected, and your delivery address. During the checkout process, you will be provided with the accurate shipping cost before making your payment. We may occasionally run free shipping promotions, so keep an eye out for those exciting offers.

5. Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to become available on the carrier’s website after receiving the confirmation email.

6. Undeliverable Packages: If, for any reason, the carrier is unable to deliver your package due to an incorrect address, unavailability of the recipient, or any other issue, the package may be returned to us. In such cases, we will attempt to contact you to verify your address and arrange for re-shipment. Additional shipping charges may apply for resending the package.

7. Delayed or Lost Packages: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions or logistical issues with the carrier may cause delays. If your package is significantly delayed or considered lost, please reach out to our customer support team, and we will investigate the matter promptly to find a suitable solution.

8. Order Status and Support: You can check the status of your order by logging into your account on our website. For any shipping-related queries or assistance, feel free to contact our customer support team via email at info@thecafe.site or through our Whatsapp Chat hotline (provided on the website).

9. Address Changes: To ensure smooth delivery, please double-check the accuracy of the shipping address before finalizing your order. If you need to make changes to the address after placing the order, kindly get in touch with our customer support team as soon as possible. Note that address changes may not be possible once the order is processed and shipped.

10. Split Shipments: In some cases, orders containing multiple items may be shipped in separate packages to expedite the delivery process. You will be provided with separate tracking numbers for each package in such situations.

11. Local Pickup: Currently, we do not offer a local pickup option for online orders. All purchases will be shipped to the provided delivery address.
By placing an order with TheCafe.site, you acknowledge and agree to abide by the terms and conditions set forth in this Shipping Policy. We sincerely value your business and are committed to making your shopping experience with us as enjoyable as possible.

If you have any questions or need further clarification regarding our shipping policies, please do not hesitate to contact our customer support team. Happy shopping!

Shipping Timeline for TheCafe.Site E-Commerce Website:

Order Placement:

Once the customer places an order on TheCafe.Site, they will receive an order confirmation email with the details of their purchase.

Order Processing (1-2 business days):

TheCafe.Site’s team will start processing the order within 1 to 2 business days after it is placed. During this time, they will verify the payment, check the availability of the products, and prepare the package for shipment.

Shipment Preparation (1-2 business days):

After processing the order, the items will be carefully packed and prepared for shipment within 1 to 2 business days. The packaging process ensures the items are secure and protected during transit.

Shipment Dispatch (Shipping time varies):

Once the package is ready for shipment, it will be handed over to the chosen shipping carrier (e.g., UPS, FedEx, DHL) for delivery. The actual shipping time will vary depending on the customer’s location and the shipping method selected during checkout.

Estimated Delivery Time: 3-4 Days usually (rest depends on locations)

Customers will receive an estimated delivery time frame based on the shipping method they chose during checkout. This time frame is provided by the shipping carrier and is an estimate, not a guaranteed delivery date.

Shipment Tracking:

Customers will be provided with a tracking number via email, message or on TheCafe.Site’s order tracking page. This allows them to track their package in real-time and get updates on its status and location during transit.

Delivery Attempt (if applicable):

The shipping carrier will attempt delivery to the provided shipping address. If the recipient is unavailable, they may leave a delivery notification or attempt redelivery on the next business day.

Delivered:

Once the package is successfully delivered, the customer will receive a delivery confirmation email. If there are any issues with the delivery or the contents of the package, the customer can contact TheCafe.Site’s customer support for assistance.

Please note that the shipping timeline mentioned above is a general outline and may be subject to change based on factors such as order volume, holidays, and unforeseen circumstances. TheCafe.Site will strive to provide the best possible service to ensure timely and smooth deliveries for its customers.